Overview

Almost everything we make at NE Marketing Designs is custom, made-to-order work — banners, decals, hero cards, plaques, apparel, and 3D-printed merchandise are all produced specifically for you after you place your order. Because of that, our refund policy works a little differently than a typical retail store.

Custom & Made-to-Order Items

Once production has started on a custom item — including banners, decals, hero cards, plaques, custom apparel, and 3D-printed merchandise — we are unable to offer a refund or exchange, since these items are made specifically to your order and cannot be resold. This includes orders where you’ve provided your own artwork, logo, sponsor names, car number, or other personalized details.

Before we begin production on plaques, apparel, and other visually complex items, we’ll typically confirm a proof or design with you first. Please review these carefully — once you approve a proof and production begins, we can’t offer a refund for changes to spelling, sizing, colors, or layout that were part of the approved design.

Damaged or Defective Items

If your order arrives damaged, misprinted, or with a manufacturing defect that isn’t the result of normal wear, please contact us within 7 days of delivery at nemarketingdesigns@gmail.com with photos of the issue. We’ll work with you to make it right — typically with a reprint or replacement rather than a refund, though we’ll always talk it through with you.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at nemarketingdesigns@gmail.com or 603-303-5731. If production hasn’t started yet, we’re generally able to cancel or adjust your order. Once production has begun, we’re not able to offer a refund, for the reasons above.

Marketing & Social Media Management Services

For our ongoing marketing and social media management packages, one-time setup fees are non-refundable once onboarding has begun and work has started. Ongoing per-race or monthly fees are billed for work as it’s delivered; if you’d like to pause or end service, just let us know before your next billing cycle.

Non-Custom or Shop Items

On the rare occasion we sell a non-personalized, ready-made item, we’re happy to accept a return within 14 days of delivery, provided the item is unused and in its original condition. Reach out to us before sending anything back so we can help coordinate the return.

Questions?

We know custom orders are a bigger commitment than picking something off a shelf, and we want you to feel good about what you’re ordering before it goes into production. If you’re ever unsure about something before you order, reach out first — we’d much rather answer a question upfront than deal with a surprise after the fact.