Last updated: August 2026
Made-to-Order Production Times
Almost everything we make is custom and produced after you order — we don’t keep finished banners, decals, hero cards, plaques, or 3D-printed merchandise sitting on a shelf. That means your order needs to go through design/approval and production before it ships. Estimated production times are listed on each product page; more complex or larger orders (like full-season packages or bulk apparel) typically take longer than a single banner or a batch of stickers.
Production time starts once we have everything we need from you — your final artwork, any sponsor logos, and your approval on a proof where one is required. Delays in providing these will delay your order.
Shipping Methods & Costs
Shipping costs and available methods are calculated at checkout based on your order and delivery address. We ship via standard carriers within the United States. If you’re local to us and would rather pick up your order, contact us at nemarketingdesigns@gmail.com to arrange that.
Order Tracking
Once your order ships, you’ll receive a confirmation with tracking information where available, so you can follow its progress to delivery.
Delivery Times
Total time from order to delivery = production time + shipping transit time. We’ll always do our best to give you a realistic estimate for both when you order, especially for time-sensitive items like race-weekend banners or hero cards — if you have a hard deadline, let us know when you order so we can tell you honestly whether we can make it.
Damaged or Lost Shipments
If your order arrives damaged in transit or doesn’t arrive at all, contact us within 7 days of the expected delivery date at nemarketingdesigns@gmail.com with photos if there’s visible damage. We’ll work with you and the carrier to sort out a reprint, replacement, or other resolution.
Address Accuracy
Please double-check your shipping address at checkout — we ship to the address provided on your order, and we’re not responsible for orders delayed or lost due to an incorrect address entered at checkout. If you notice an error shortly after ordering, contact us right away and we’ll do our best to correct it before your order ships.
Questions?
If you have a specific deadline or shipping question before you order, reach out first — we’re happy to give you a straight answer about timing before you commit to an order. Contact us at nemarketingdesigns@gmail.com or 603-303-5731.